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Job Posted 2/16/2024
HCL Technologies
Denver, CO
United States
Job Description
Job Description
8+ years experience in Enterprise network management Strong enterprise network architecture SASE, Firewall, load balancer, WAN optimizer knowledge, NAC Design next gen networking solution Strong knowledge on Cisco, Aruba and HP platforms Cloud, SD-WAN, MPLS support Scripting knowledge for upgrades and monitoring Coding experience for network management and monitoring (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.